Companies have been using artificial intelligence for resume screening, candidate sourcing and skill assessment, but now they’re incorporating AI recruiters to interview potential candidates, aiming to make job hiring efficient and faster.
A candidate told CNBC they initially assumed the voice on the call was reading pre-recorded questions. However, when the voice started responding, “Oh, that’s perfect for what we’re looking for,” the candidate realized that the voice was using AI.
Few job seekers have taken to social media to detail their experience with interactive AI-driven interviews where they speak to a “virtual recruiter.” Some job seekers feel it lacks a personal touch.
However, experts predict AI integration in recruitment will become the norm by 2025.
Companies are already using AI-powered recruiters. Chipotle announced in October that it will use an AI tool called “Ava Cado” to help hiring managers schedule interviews and collect candidate data.
The AI recruitment software company Paradox, which runs Ava Cado, also works with clients like Amazon, McDonald’s, General Motors, and Pfizer.
Other platforms like Spark Hire and HireVue incorporate AI for video screening, while companies such as Apriora enable fully interactive AI-led interviews.
The AI tools are also easy to set up and lead innovation in the hiring process.
But, discrimination within AI-powered recruitment tools has become a pressing issue. The problem stems from AI’s training data, which often reflects societal biases, leading to skewed outcomes.
Amazon scrapped its AI-powered job applicant screening tool in 2017 for gender biases against women.