Kytch, a startup that developed and sold a device for repairing McDonald's infamously broken ice cream machines, filed a long-awaited lawsuit against the company, late Tuesday night. Melissa Nelson and Jeremy O'Sullivan, co-founders of Kytch, are seeking at least $900 million in damages, alleging McDonald’s of deceptive advertising and tortious interference with its customer contracts.
The mobile-phone-sized Kytch devices in question would intercept internal communications from the ice cream machines and send them to a web or smartphone interface, allowing owners to remotely monitor and troubleshoot the machines' numerous flaws. The two-person startup's new allegations against McDonald's center on emails issued to all franchisees in November 2020 asking them to immediately remove Kytch devices from their ice cream machines. The story was reported by Wired.
