The FTC says it takes around 23 screens and up to 32 actions for users trying to cancel their Uber One subscription
The Federal Trade Commission (FTC) sued Uber on Monday, alleging the ride-hailing app uses “deceptive” billing and cancellation practices tied to its Uber One subscription.
According to the agency, Uber charged users up to $9.99 per month without their consent and advertised monthly savings of $25 that doesn’t account for the subscription cost.
The FTC also claims that canceling an Uber One subscription requires navigating through approximately 23 screens and completing up to 32 steps.
Uber disputes the allegation, stating that most users can cancel in 20 seconds or less.
Filed in California, the lawsuit accuses Uber of violating both the FTC Act and the Restore Online Shoppers’ Confidence Act. It cites instances where customers were charged before their free trials ended and could not contact support after requesting to cancel.
This is one of the first major lawsuits against a Big Tech company under newly appointed FTC Chair Andrew Ferguson.